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FAQs

Top 25 DISH Network General Questions:

1. Could I have an overview of DISH Network?
2. What number do I call if I have any further questions?
3. What number do I call for billing problems?
4. What number do I call for technical problems?
5. I have some suggestions for your website. Who can I tell?
6. I have DIRECTV® now, but I want your service. How do I do that?
7. I have PRIMESTAR now, but I want your service. How do I do that?
8. After I make my purchase, how do I activate my programming?
9. Is DISH Network available in Hawaii and Puerto Rico?
10. Is DISH Network service available outside of the U.S. (specifically Canada)?
11. How much is a second receiver?
12. When do you plan on providing Internet access via DISH Network?
13. When will you provide receivers with AC-3 (Dolby Digital) capabilities built in?
14. Does DISH Network offer an HDTV compatible receiver?
15. Why do I need a phone line connected to the receiver?
16. Can we get E-mail through the satellite?
17. How do I get my local networks?
19. What are the programming charges for a second receiver?
20. I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?
21. I own a restaurant/bar and want to start showing DISH Network. How do I do so?
22. Do your retailers lease or rent DISH Network equipment?
23. What should I do if I am going to move?
24. I have a problem with my local DISH Network retailer. How can you help me?
25. I love your system and want to sell it. How do I become a retailer for you?

 

1. Could I have an overview of DISH Network?

Answer: DISH Network has its own full continental U.S. (CONUS) coverage orbital slot at 119° WL where our satellites EchoStar I and EchoStar II reside. EchoStar III orbits at 61.5° WL and EchoStar IV orbits at 148° WL. EchoStar I and II transmit all the core programming available with DISH Network while EchoStar III and IV provide local channels, International channels and specialized business and data services.

We also are the sole designer and developer of the entire DISH Network system, including the receivers, the 18" satellite dish antenna, the software and on-screen graphics. This vertical integration enables us to offer lower costs to the consumer and we will always strive to be the lowest cost provider.

    We also provide all DISH Network programming. Our mission is to be the consumer's one-stop-shop for all their DBS needs. This is not true with the competition, which makes us so unique. Also, please keep in mind that EchoStar III and EchoStar IV will greatly add to the already impressive DISH Network programming lineup. To see a hint of our future, check out this page.

    DISH Network's audio and video is the highest standard available. But we would like to urge you to test this out for yourself. Our programming rates are very competitive with cable and other DBS services.

    Now you can buy our complete satellite TV system from only $149 for a basic system, to $799 for a state-of-the-art DISH Network/JVC satellite receiver and digital VCR.. No need to purchase a years worth of programming in advance; just pay month-to-month for your programming.

  • $19.99 a month for America's Top 40SM channels

  • $28.99 a month for AMERICA'S TOP 100 CDSM channels with over 30 CD-quality audio channels.

    There are three ways to take advantage of our system. You can:

    (1)   Buy direct from the factory via the Internet.

    (2)   Buy direct from Orbit Communications by calling 1-800-576-7248


2. What number do I call if I have any further questions?

    Answer: If you don't wish to e-mail us, you can call 1-800-576-7248 and speak to a DISH Network Customer Service Representative.


3. What number do I call for billing issues?

    Answer: Simply call 1-800-333-DISH.


4. What number do I call for technical problems?

    Answer: Simply call 1-800-333-DISH.


5. I have some suggestions for your website. Who can I tell?

    Answer: You can e-mail the Webmaster.


6. I have DIRECTV® now, but I want your service. How do I do that?

    Answer: You would need to purchase a DISH Network receiver, starting at just $39.00. DISH Network and DSS receivers feature a different architecture. DISH Network is one of the most technologically advanced, high-quality 18" satellite TV systems available. Dish Network receivers are fully MPEG-2/DVB compliant, offering you excellent quality in audio and video. After you plug in the new receiver simply re-aim your dish antenna toward our satellite.


7. I have PRIMESTAR now, but I want your service. How do I do that?

    Answer: You would need to purchase a complete DISH Network system, starting at just $149.00. DISH Network and PRIMESTAR use incompatible technology for their receivers and dish antenna. DISH Network is one of the most technologically advanced, high-quality 18" satellite TV systems available. Our receivers are fully MPEG-2/DVB compliant, offering you excellent quality in audio and video.


8. After I make my purchase, how do I activate my programming?

    Answer: Call 1-800-333-DISH after your installation is completed. A customer service representative will help you activate all the programming you would like.


9. Is DISH Network available in Hawaii and Puerto Rico?

    Answer: DISH Network, in conjunction with Loral SkyNet, has launched an exciting new service called Sky Vista. Sky Vista is a new DTH service offering core satellite programming and a variety of ethnic services. This new service provides coverage to the continental United States, Alaska, Hawaii and U.S. possessions and territories in the Caribbean. To find out more, please visit their website www.skyvista.com or call 1-877-444-4SKY (759).


10. Is DISH Network service available outside of the U.S. (specifically, Canada)? 

    Answer: Unfortunately, we are expressly prohibited from distributing our programming services to anyone outside the U.S., its territories and possessions as dictated by our programming contracts with the programmers.

    However, we are currently working with a Canadian DBS service, ExpressVu of Canada. ExpressVu has the same MPEG2-DVB technology found in DISH Network receivers. Please visit their website at www.expressvu.com or call 905-272-9171 for information on ExpressVu!


11. How much is a second receiver?

    Answer: This depends on your primary receiver (system). If you have a DUAL LNBF compatible receiver (the model 3720 and higher) you can get a second receiver for $99, like our Model 2700. If you have a SINGLE LNBF compatible receiver (the model 1000 and 2710) you MUST get a DUAL LNBF compatible second receiver starting at $149 (our Model 3700). The DUAL LNBF receiver will support multiple receivers.
    There is a $4.99 monthly service access fee for each additional receiver. Households may have up to six (6) receivers for one billing account.


12. When do you plan on providing Internet access via dish antenna?

    Answer: DISH Network has the capability for one-way Internet access through our high-speed data port and PC adapter cards with a download rate as high as 30m/s (WOW!). However, bi-directional Internet access is not available. To stay in touch with the development of this services, please Click Here. In the meantime, we would appreciate your input. Please take a moment to answer a few questions as to what you would like to see in our Internet connection.


13. When will you provide receivers with Dolby Digital capabilities built in?

    Answer: Right now! Our 4720 and DSR100HM (the JVC D-VHS) models have a Dolby Digital output built in to receive and pass Dolby Digital from the MPEG-2 stream. Our 4000 and 5000 models need the software upgrade as well as the Dolby Digital Adapter. The Dolby Digital Adapter makes the introduction of Surround Sound into your home video/audio system quick and simple. It provides the most up-to-date audio technology available on the market, moving you toward complete home theater capability, without the expense of purchasing a new satellite receiver. The Adapter plugs into your High Speed Data Port on your receiver and connects to your amplifier. There is as of yet no agreement with Hollywood to provide Dolby Digital content. That is still in the works. Please call 1-800-333-DISH (3474), if you are interested in getting a adapter for your 4000 or 5000 receiver.


14. Does DISH Network offer an HDTV compatible receiver?

    Answer: Yes. When used with the HDTV Digital Modulator, the Model 5000 receiver allows viewing of DISH Network HDTV programming. The HDTV Digital Modulator plugs into the high speed data port located on the rear of the Model 5000 receiver and in turn connects to your existing HDTV Digital Tuner/Decoder's antenna input. Click here for more information on the HDTV Digital Modulator.


15. Why do I need a phone line connected to the receiver?

    Answer: The primary reason why the receiver must be connected to the phone line is to ensure your ability to purchase Pay-Per-View movies and events. If a phone line is not connected, the receiver memory will fill up with your PPV movie orders and cause the receiver to lock up until that memory can download to DISH Network. If you have a second receiver in your home, you must also have a phone line connected to it.


16. Can we get e-mail through the satellite?

    Answer: Not at this time, although we are able to send DISH Network electronic mail messages to you. We do not have a time frame set to implement a general e-mail service.


17. How do I get my local networks?

    Answer: All four of our satellites carry local networks. DISH NETS East and West (NY and LA) are the only broadcast networks available from our CORE satellites, ECHO I and ECHO (119°). They are available to anyone who has a qualifying ZIP Code under the SHVA ruling. However, to ensure proper use, you must call 1-800-333-DISH (3474) to see if you qualify. In addition, eleven other cites are available from our SPECIALIZED satellites Echo III (61.5°) and ECHO IV (148°). A dish antenna must be dedicated to these locations to receive their signals. Therefore, if you would like basic programming and local networks, you must have two dish antennas. Also, under the SHVA ruling, anyone with a qualifying ZIP Code will be able to purchase these services. To see if you qualify, Click Here. For more information, please Click Here.


18. Why did you change the PrimeTime 24 package to DISH NETS East and West?

    Answer: The implications caused by the preliminary injunction against PrimeTime 24 forced DISH Network to find a new solution to broadcast national networks. To read related news stories click here:


19. What are the programming charges for a second receiver?

    Answer: There is no "programming" fee for your 2nd, 3rd, 4th, 5th or 6th receivers. Whatever programming you subscribe to on your "main" receiver will automatically be on your "secondary" (extra) receivers. There is, however, a second receiver Access Fee of $4.99 per month for each secondary receiver you may have. This fee covers the cost of broadcasting, modem expenses, billing and satellite transmission fees.


20. I have a lot of tall trees in the way between my dish antenna and the satellite. What can I do?

    Answer: Trees can cause interference with the satellite signal. If you cannot find a different location that provides a clear line of sight with the satellite (your dish-antenna can be mounted as far as 100 feet from the receiver), you may have to trim your trees.


21. I own a restaurant/bar and want to start showing DISH Network. How do I do so?

    Answer: We appreciate that you are looking into DISH Network for your establishment. To activate a commercial account or receive information on starting one, please Click Here or contact: "DISH Network Commercial Services Department." Information: 1-800-454-0837 Activation: 1-800-454-0843


22. Do your retailers lease or rent DISH Network equipment?

    Answer: Some local retailers do offer a DISH Network lease option. There is also a comprehensive warranty included. To find out more about the leasing programs available from DISH Network, Click Here.


23. What should I do if I am going to move?

    Answer: DISH Network has a program just for you called DISHMover. Click Here for more details.

 

 

 

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