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1. Symptoms: Missing every other channel on a particular satellite. For example, if the ODD numbered channels are out on one satellite, then the EVEN numbered channels will be out on the adjacent (neighboring)satellites.

Problem: Bad Polarity Servo Motor

"Cure": Check the wires on the back of the satellite receiver and the wires that go to the Polarizer (may also be called Polarity, Servo or Skew) Terminals. Polarity wires are colored RED, BLACK, WHITE (or clear) in standard installations: RED = +5V, BLACK = Ground (GND), WHITE = Pulse. If all of the wires are connected properly, then the servo motor is probably bad and will require a local satellite dealer/technician to replace it. NOTE: Regarding Bad Polarity Servo Motors, there could be other problems that cause similar "symptoms". Always discuss the situation fully with your local satellite dealer before purchasing replacement parts.

2. Symptoms: Getting a different satellite than the one you entered into your receiver/decoder.

Problem: Incorrect Satellite or Channel Identification

"Cure": Make sure that you are requesting the right satellite coordinates on your remote control or on your receiver. Many times, a satellite receiver will have a different code programmed in for a particular satellite. An example would be satellite "G6". In some instances, this same satellite will be programmed in as "G2" instead of "G6". Although both codes refer to the same satellite, it can be listed in satellite guides or programmed in to your receiver/decoder as either one. Some other channels that are commonly confused are:
The "Anik" satellites - named E1 and E2 in some receivers, A1 and A2 in some, and, D1 and D2 in others. Even when you are on an Anik satellite, it may not be the one you are looking for. In some receivers and satellite magazines, Anik E2 is named A1, and Anik E1 is named A2. Sometimes the person who programmed your receiver/decoder just got the satellites mixed up.
"G6" also called "G2"
"F1" also known as "C1"
"G4" is also called "G6" or "W4"
"E2" may be listed as "A2" or "D2"
"F3" could be "C3"
"E1" may be programmed as "A1" or "D1"v "F4" also called "C4"
"G5" could be "C5" or "W5"
If you can't find the service on the satellite's common name, try some of these alternate names. Another tip is to ALWAYS press "SETUP" on the channel in question and make sure that the name of the service is on line number 3 ! If you are still not sure that you are on the correct channel, turn to a different subscription channel that is on the same satellite to verify that you are on the correct satellite.

3 Symptoms: All Satellites and channels are "snowy"

Problem: There are many different problems that can cause this.

"Cure": Always check the "simplest" things first. Many times someone in your home has the TV on the wrong channel (TV should be on "3" or "4" usually). The VCR could be turned on or tuned on the wrong channel. See if your remote control has a C/KU button. If so, it should be set to "C", or C-Band. Another problem could be loose wires on the back of the receiver/decoder. If possible, check the wires on the back of the receiver/decoder. Please use caution in attempting to check the back of your receiver/decoder. You could accidentally pull wires COMPLETELY LOOSE if the receiver/decoder has to be moved in order to see the back panel. If all the connections appear normal, and the TV and VCR appear normal, then it would be best to contact a local dealer.
However, if you should find a loose wire, DON'T TOUCH IT! Speak to a local dealer or our Technical Support department first.