Who is TiVo?
TiVo is the creator of and leader in personal television services. Here's why:

• Our passionate, evangelical subscriber base. TiVo subscribers LOVE TiVo because we've delivered on the promise of consumer convenience, choice, and control.
  
• Proven technology–that WORKS!
  
• Trusted partnerships and industry endorsements. We've partnered with the most trusted consumer electronics brands in the industry– AOL, DIRECTV^® , Philips, and Sony. In addition, we have built an extensive roster of network, content, and retail partners to assist us in our mission to deliver better TV.

What is the TiVo Service?
TiVo is the most advanced and easy-to-use personal TV service available. But don't take our word for it. Our approach has won thumbs up approval by reviewers from major business, technology, consumer electronics, and home entertainment publications. TiVo digitally records television shows, without videotape, so you can watch what you want, when you want. The TiVo service allows you to control your TV viewing in ways never before possible–now you can pause, slow motion, or instant replay live TV. Or, with the simple click of a button, you can tell TiVo to automatically find and record your favorite programs every time they air–so you won't ever miss a moment of great TV again. You can even tell TiVo what you like and don't like, so it can suggest other shows you may want to record and watch, based on your interests.

Why is TiVo the best personal television service?
TiVo delivers on the promise of consumer convenience, choice, and control–which is why over 95% of our customers are highly satisfied with their TiVo Service.

In addition to a number of cool features that make it easy to find and record programs you'll love, only the TiVo Service delivers such benefits, as TiVo Suggestions ™, WishList ™, and TiVomatic™ interactive previews. Also, TiVo is the only personal TV service to produce and deliver exclusive editorial programming and interactive content and tips, making it even easier to get the most out of TiVo and find the best of TV. Add automatic updates through your phone line for delivering new services, a choice of payment methods and recorder brands, and much more, and you'll see that there's no comparison.

How does TiVo make my life easier?
Until now, you had to arrange your life to accommodate what TV offered. With the TiVo Service, however, you are free of those restraints, and no longer at the mercy of a broadcast schedule that doesn't fit into your daily routine. Instead, TiVo puts you at the center of your own personal TV network, so you'll always have instant access to the entertainment you want, anytime you want. With the flexibility to pause a live TV program until you deal with any of life's daily interruptions–phone, snack, bathroom, whatever–and the ability to record and view shows effortlessly at the touch of a button, TiVo puts you in control of your television viewing.



What do I get with my TiVo Service?
The TiVo Service enables the recorder to:

With TiVo, you get a range of exclusive capabilities you won't find on any other Personal TV™ service. All of which profoundly improve your TV enjoyment.



• TiVo Season Pass™   Automatically records every episode of your favorite shows. Even if the show changes timeslots.
• Network Showcase™ Daily updates of the best shows the TV networks have to offer.
• Now Playing™  An on-screen listing of shows you recorded. Each show is instantly available with the touch of a button on the TiVo remote.
• TiVolution Magazine™  A daily on-screen guide produced by TiVo's editorial team to keep you current on noteworthy specials, movies and television events.
• TiVomatic™ Previews  For the first time ever, record shows on impulse while watching the previews for those shows. It's TiVo's exclusive interactive service.
• TiVo's Suggestions  Teach TiVo the programs you enjoy by pressing the unique Thumbs Up ™ and Thumbs Down ™ buttons on the TiVo remote. TiVo will suggest shows that match your interests.
• TiVo Takes™  The industry's only interactive video program that lets you get the most out of TiVo and find the best of TV. After watching TiVo Takes™ and setting up a week's worth of great shows, sit back and enjoy the "ifilm of the week," the television premiere of an original short film, complements of TiVo and ifilm.com.
• TrickPlay™  Pause live TV (for up to 30 minutes); rewind or fast forward (at 3,18, or 60x normal speed). Try the TiVo sl-mo (frame by frame); and even instant replay.

How do I pay for the TiVo Service?
TiVo gives you a choice of service payment options: no monthly fees or pay as you go. You decide. If you opt for no monthly fees, you can receive the TiVo Service (for the lifetime of the unit) with a single payment of $299. If you'd prefer to keep your upfront costs to a minimum, which about half of our subscribers opt to do, you can make a payment of just $9.95 per month.

For recorder prices, contact manufacturers Philips Consumer Electronics or Sony, or any of our 4,000-plus TiVo-authorized retailers or online merchants.

What recorder brands offer the TiVo Service?
TiVo works with the most trusted consumer electronics brands in the industry. Choose from either Philips Electronics or Sony to purchase your recorder. You decide.

Will TiVo work with my TV setup?
The TiVo Service begins with a brief, nightly local phone call to get the up-to-date TV program information it needs to function. Next, the TiVo service works with the nightly television data to identify and record shows that you have specifically asked for and other shows that may be of interest to you. In this way, TiVo is always full of programs you'll want to watch whenever you turn on your TV. The same phone line, by the way, also enables TiVo to upgrade your system's functionality with the latest features and information when they become available. Automatically.

Does TiVo know what I'm watching?
Absolutely not. The TiVo service does not monitor what you are watching. The information required for personalization is contained within the recorder in your home and is based only on your viewing preferences as registered by your choices with the Thumbs Up and Thumbs Down buttons. Unlike personalized Internet services, TiVo does not require any information to be sent back to its Broadcast Center. In fact, at TiVo we have taken an industry leading position with regard to privacy, and we encourage you to read our privacy policy online at www.tivo.com/care/privacy.html.

Where can I get TiVo?
Click Here to Purchase your TiVo Now

What Does Lifetime Subscription Mean?
A Lifetime Subscription to the TiVo Service entails:

• Applies to the lifetime of the recorder (not of the subscriber). Remains in effect after storage capacity upgrades by the manufacturer or an authorized vendor.
• Remains in effect when the recorder is repaired or replaced during service by the manufacturer or an authorized vendor.
• Accompanies the recorder in case of ownership transfer.
• Cannot be transferred to a recorder from a different manufacturer or to a recorder with a different model number.
• Each recorder purchased requires its own service subscription.

How does TiVo know what programs I'll like?
With the unique Thumbs Up™ and Thumbs Down™ buttons on the TiVo remote, you can rate your favorite shows, telling TiVo which ones you like and which ones you don't. These preferences are saved locally on your recorder; once the TV program data reaches your recorder, the TiVo Service then matches the preferences with the data to make recommendations uniquely suited for you. The more you use it, the better the TiVo Service gets! TiVo keeps a list of suggested programs under TiVo's Suggestions and, ™if space is available, automatically records suggestions so that the recorder is always full of shows you like.

Does TiVo allow me to skip or automatically remove commercials?
The TiVo remote control has a three-speed fast forward button that enables you to skim through anything on your TV screen. This includes our unique Smart Scan feature that compensates for your reaction time when fast-forwarding and ensures that you won't overshoot the spot where you resume your program.


Does the TiVo Service include program listings for my area?
The TiVo Service includes complete listings for over 13,000 cable systems, DIRECTV^® , Dish-Echostar, and terrestrial broadcast TV systems in the U.S.

How many days of future program listings does TiVo contain?
The TiVo Service provides up to 13 days of television program scheduling.



Can TiVo record from Pay-Per-View Channels?
Yes. TiVo allows you to tune to and automatically record from Pay-Per-View channels. You need to manually authorize the purchase with your cable or satellite company as you would do normally to view it.

Can I record two shows that are in the same timeslot?
TiVo's service automatically warns you of conflicting recordings and helps you resolve them. In fact, TiVo has developed a truly advanced scheduling system that maximizes the amount of programming you can record. That way, all of your storage capacity is always in use and there's always something you'll like to watch when you turn on your TV.

How  long are programs kept once recorded?
TiVo will keep recording shows until the recorder is full. The service will then delete suggested shows first, followed by the oldest shows you have specifically requested to make room for more recent events. You can select particular shows to be kept until you choose to delete them, or you can save copies onto your VCR.

How long can I pause live TV?
The recorder records up to 30 minutes of a show while you're watching live TV, but you can always select the entire program to be recorded if more time is needed.

How many shows can the recorder save?
Up to 30 hours, dependent upon your choice of recorder model and settings.

Why do I need a phone connection?
The recorder requires the use of a phone connection to receive daily programming information and the software it needs to operate the service. It also enables TiVo to upgrade your system's functionality with the latest features and information as they become available. These daily phone calls last less than five minutes and happen at times your phone is unlikely to be in use–usually at night.

Will it tie up my phone line?
Your phone will always be available for personal use–simply pick it up and TiVo will hang up and make its call later. Or, if you are using your phone when TiVo tries to make its call, it will try again later.

How long does it take to download programming information and other content?
For the very first call to activate the TiVo Service, the recorder makes a toll-free call that lasts 10-20 minutes, depending on the number of channels you receive. It takes 1-2 hours to process that information and complete the Guided Setup. After the initial activation, the daily local call takes only a few minutes. The recorder calls during non-peak hours–usually late at night. These calls will not interfere with call waiting, incoming, or outgoing calls.

Can I save my favorite recordings onto my VCR?
In accordance with consumer electronics guidelines, the recorder provides analog audio/video outputs that are designed to work with a VCR.



How does the TiVo Service stay up-to-date?
Automatically. We deliver new services to you over time through your phone line. Your TiVo will always be up to date with the latest features and content.

You can find information about upgrades through our web site at www.tivo.com, or by contacting TiVo Customer Care toll-free at 877-FOR-TIVO.

What is the return policy?
Return policies vary by retailer. TiVo offers a 30-day money-back guarantee on the TiVo Service.

What is warranty on the recorder?
Warranties vary by manufacturer. Please check with the manufacturer of your recorder.

What if I buy a recorder from a private party?
Hardware warranties are not transferable, but the Lifetime Service on the TiVo recorder is transferrable. However, if the party from which you've purchased your recorder had a monthly or annual subscription, you can contact TiVo Customer Care to sign up for the TiVo Service.

What if I move?
No problem. The recorder and the service work all over the United States. First, call the TiVo Customer Care center at 877-FOR-TIVO and let us know. We will update your billing information so that your TiVo Service will continue without interruption. Once you move to your new location, hook up the recorder and go through the Guided Setup. Follow the instructions, updating your new zip code, local phone dial-in number, and TV program provider information.

Is the TiVo service available internationally?
Outside the United States, the TiVo service will be available in the U.K. this fall.