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Your Security With Orbit
Your Orders Are Safe With Us The VeriSign certificate is your assurance of the authenticity of our web site and our guarantee that your communications with us are encrypted for your privacy and protection. Based on the same technology used to protect nuclear missile codes, VeriSign Secure Server IDs provide the strongest security available today. To check our certificate click here.

Orbit Communication Corp is proud to be a DIRECTV Elite Authorized Online retailer.

There are dozens of unauthorized sources on the Internet who sell satellite hardware but are not trained specialists and do not deliver on their promises. Don't buy online if you don't see this seal.

Our company has won one of the the highest recognition in its industry for quality subscriber acquisition, customer experience, and overall business performance.

DIRECTV, Inc., the nation's leading digital satellite television service provider with more than 11 million customers, presented our company with the #3 QCA Achievement Award at the DIRECTV« Elite 2002 trip to The Big Island of Hawaii.

Our company is now number three in the country from a list of over 12,000 independent DIRECTV« dealers.  We want to thank you our customer for helping make this possible.

Orbit has been an Elite Dealer 3 years in a row.

Orbitsat.com was reviewed by Gomez and it was determined that it met and exceeded all of the criteria that their experts established as the minimum standards for an online merchant in today's marketplace.  This is no small accomplishment since 50% of the merchants reviewed do not meet our minimum criteria. 
Criteria Reviewed
 Reasonable Access to Customer Support (Phone or E-Mail)
 FAQ/Help/Customer Service
 Published Privacy Policy
 Accepts Multiple Credit Cards
 Secure Server Transaction
 Shopping Cart That Totals an Order
 Published Return Policy
 Performance Metrics -- Low Site Failure

Orbit is a certified Shop Smart MemberOrbit Communications has also been certified by The MasterCard Shop Smart! program. The decal on our Web site indicates we are using today's best available practices for online transactions. To confirm that the MasterCard Shop Smart mark is registered in the Shop Smart! program, simply click on the decal. To assure Orbit Communication's participation in the program, you will receive a confirmation notice that Orbit Communications has qualified for the program. After allowing you time to review the confirmation, you will be returned to our Web Site.

Click Here For Your reportOrbit Communications has also been certified by The PublicEye Certified Safe Shopping Site.

All Public Eye "Platinum" certified merchants are covered by PublicEye Credit Card Fraud Protection Program . The program is aimed at reducing the risk for on-line consumers. On-line shoppers who make credit card purchases from Orbitsat.com Public Eye Platinum certified merchants will be insured against unauthorized use of their credit card. If you experience any unauthorized use of your credit card as a result of shopping with OrbitSat.com, Public Eye will reimburse you for losses not otherwise covered. See details

Finally, all Public Eye Customer Certified merchants are surveyed about how they use the personal information you submit to them.

Return Policy
You
may return the UNOPENED system prepaid for a refund minus shipping charges within 30 days of Invoice date. Returned systems must include all original items. There is a 20% restocking fee for unopened items and a minimum of 35% restocking fee for opened items approved for return by Orbit plus all applicable shipping charges.

Thirty (30) days after the invoice date, the purchase price of system is non-refundable. Due to the limited availability and that orbit special orders C-Band equipment, other then receivers all C-Band items are none refundable

For instructions on returning merchandise, you must call to obtain a Return Merchandise Authorization number.  Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis (please call for details). Returned DIRECTV┬« receivers will incur a $50.00 access card replacement fee if they have been activated. Note that it IS NOT necessary to activate a DIRECTV┬« access card to determine DIRECTV┬« signal strength. Any merchandise received without an authorization number will be returned to the sender. Once an order has been place Orbit can not stop your order the only way to get your order return is by obtaining an Return Authorization number by accessing your account.

We Won't be Undersold! Policy

"Shop with peace of mind, our staff will do the work for you".  Our commitment to you our valued customer is we will check competitive sites and will make sure that we always maintain the Lowest Prices in America

Orbit Communication guarantees the Lowest Prices in North America on DIRECTV<® Products only. If, in the unlikely event, after buying from us, you find a lower price from an Authorized DIRECTV Retailer, on the identical item within 10 days of purchase, Orbit Communications will refund the difference to you. The competing price must be verifiable and be readily available to the general public. Bankruptcy, Model Close Out and Distress Sales are excluded. We reserve the right to determine eligibility of our Guaranteed Lowest Price offer

Price Match Guarantee Rules
The satellite equipment must be brand-new and the same exact model
All terms and conditions must be the same
Offer must be advertised currently on the competitors web site with the model numbers listed
The total price must include all shipping and handling fees and/or activation charges
All New Customer offers must require Professional Installation on all receivers and a minimum activation of DIRECTV® TOTAL CHOICE® programming package or greater on all receivers
All existing or current customer offers must require installation of all receivers and activation of  DIRECTV┬« TOTAL CHOICE┬« programming package or greater  on all receivers
All DIRECTV System offers must require a 12 month programming commitment to DIRECTV® TOTAL CHOICE® programming package or greater.
Item must be marked (In-Stock) on our site


The following are exceptions to the guarantee and would not qualify:

Returns
Reconditioned equipment
Re boxed equipment
Limited quantities, Waiting list or back ordered product status
Mismatched equipment (Such as a different satellite dish matched with the same receiver)
Rebates
Conditions or package deals (Such as buy this and get this free or at a discount)
Discontinued models
Self -installation discounts
DIRECTV® equipment prices are based on promotional activation commission. For that reason Orbit Communication Corp. may change it's pricing from time to time and can only price protect against itself within the same business day of purchase.

 

Orbit is Excite Merchant CertifiedOrbit Communications further assures your safe and secure On-line transactions with the Excite Certified Merchant Program (see this ), an endorsement by Excite of a select number of carefully chosen Web merchants. To qualify as an Excite Certified Merchant, Orbit Communications has met the following criteria:
  • Use secure commerce servers and encryption technology to protect the confidentiality of your credit card number
  • Process orders and send email confirmation within one (1) business day
  • Deliver all merchandise in professional and quality packaging
  • Provide exceptional customer service
  • Respond to customer support inquiries within 24 hours
  • Monitor inventory closely and notify customers within 24 hours of receipt of any stock outages.
  • Excite monitors Orbit's performance with the "Secret Shopper" program which monitors the quality and reliability of Excite Certified Merchant Sites.
  • Excite is so confident in the integrity and security of Orbit Communications that they 
    offer the following Guarantee: If any unauthorized use of your credit card occurs as a result 
    of your credit card purchase from one of the Excite Certified Merchant Sites on the Excite
    Shopping Channel, simply notify your credit card provider in accordance with its reporting
    rules and procedures. If, through no fault of your own, your credit card company finds credit
    card fraud but does not waive your entire liability for unauthorized charges, Excite will
    reimburse you for the remaining liability, up to a maximum of fifty dollars ($50).
  • E-mail If you experience any difficulties placing your order, please use our Online Inquiry Form.

    Thank you for considering Orbit Communications as your provider of quality, value priced Products and Services. We know that we will meet and exceed your expectations for a positive On-line shopping experience. At Orbit Communications, we're here to serve you. And that's a promise.
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